Your privacy matters to us
At MedicinCorner, we value the trust you place in us. We are committed to handling your personal information responsibly, keeping it secure and being transparent about how and why we use it.
This Privacy Policy explains what personal information we collect, how we use it, who we share it with and how long we keep it. It also explains your rights and how you can contact us if you have any questions or concerns.
We aim to make this information as clear and straightforward as possible. If anything in this policy is unclear, please get in touch. We will be happy to help.
1. Who we are and how to contact us
We are MedicinCorner, an English company registered under company number 02337341. Our registered office is at 108 Nith Street, Glasglow G332AF.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us:
- Email: contact@medicincorner.com
- Email: contact@medicincorner.com
Depending on your relationship with us, another company within our group may be responsible for handling your personal information. For example, if you work for one of our customers in France, our French subsidiary may be the organisation responsible for your information.
Whatever your connection with us, you can contact us using the details above. We will make sure your enquiry is directed to the appropriate team.
2. What personal information do we use, and why?
We only use personal information for purposes connected with our business and our relationships with customers, suppliers and other organisations. The information we hold will generally include names and business contact details, such as work email addresses, telephone numbers and business addresses.
Here is how we use that information.
If you are our customer
We use your business contact details to provide our products and services, respond to your enquiries, keep you informed, manage our relationship with you, issue invoices and administer our business arrangements.
We may also contact you about our products and services that we believe may be relevant to your business.
If you work for one of our suppliers or business partners
We use your business contact details to communicate with you, coordinate our work, manage our arrangements and ensure that our business operates effectively.
For example, if we work with your organisation on a research project, we may need your contact details to coordinate activities and share relevant information.
If you are considering becoming our customer
We may use your business contact details to introduce our services, respond to your enquiries and discuss potential commercial or contractual arrangements.
We respect your preferences. If you ask us to stop contacting you about our services, we will do so.
If you are a consumer
We may use your information to tell you about our products and services. Where required, we will obtain your consent or otherwise ensure that our marketing activities comply with applicable data protection and electronic marketing laws.
You can opt out of marketing communications at any time.
3. Who do we share your personal information with?
We take care to limit who has access to your personal information. We share it only where necessary for the purposes described in this policy.
This may include:
- Companies within our group: where sharing information is necessary to provide our services, manage our relationships or support our business operations.
- Our service providers and suppliers: where they need information to provide services to us, such as supporting our business operations and systems.
We expect organisations that handle personal information on our behalf to protect it and use it appropriately.
We do not share personal information more widely than is necessary for the relevant business purpose. If our sharing practices change materially, we will update this policy as appropriate.
4. How long do we keep your personal information?
We keep personal information only for as long as we need it for the purpose for which it was collected, taking account of our legal, regulatory and business obligations.
Our usual retention periods are:
- Customer details: We retain customer details for three years after the relevant sale.
- Business contacts, including contacts at suppliers and other organisations: We generally retain these details for the duration of our relationship and for five years after the end of the tax year in which we last did business with the organisation.
- Prospective customers: We retain contact details while we are actively discussing a potential business relationship and for three years afterwards.
- Marketing emails: We generally retain email addresses used for marketing until the recipient unsubscribes or we receive a message indicating that the email cannot be delivered permanently, whichever happens first.
We may need to retain certain information for longer where required by law or where necessary to establish, exercise or defend legal claims. Where information is no longer needed, we will delete it or securely dispose of it, as appropriate.
5. What is our legal basis for using your information?
Data protection law requires us to have a lawful reason for using personal information. Depending on the circumstances, we rely on the following legal bases.
Our legitimate interests
We generally rely on legitimate interests when using business contact details to manage relationships with existing customers, suppliers and business partners, provide our services, obtain goods and services, and operate our business.
We may also rely on legitimate interests to contact prospective business customers about our services and discuss potential business arrangements.
When relying on legitimate interests, we consider whether our use of your information is necessary and proportionate and whether your rights and interests are adequately protected.
Consent and other legal grounds
Where required by law, we will ask for your consent before using your information for particular purposes, including certain forms of direct marketing. In other circumstances, we may rely on another lawful basis where appropriate.
You can withdraw your consent at any time where processing is based on consent. Doing so will not affect the lawfulness of any processing carried out before you withdrew it.
Your marketing preferences
We want our communications to be useful and relevant. If you no longer wish to receive promotional communications from us, please let us know or use the unsubscribe facility provided in our marketing emails.
We will stop the relevant marketing activity as soon as reasonably practicable. Please allow a short period for your preferences to be updated across our systems.
6. Your rights and how to exercise them
You have rights under data protection law concerning the personal information we hold about you. We want you to feel confident that you can exercise those rights easily.
Depending on the circumstances, your rights include the following.
The right to access your information
You can ask us for a copy of the personal information we hold about you. You can also ask for information about how we use it, who we share it with and how long we expect to keep it.
We will provide this information in accordance with the law. The first copy is generally free of charge, although the law allows a reasonable fee in certain circumstances, such as for additional copies or manifestly unfounded or excessive requests.
The right to correct inaccurate information
If you believe that the information we hold about you is inaccurate or incomplete, you can ask us to correct or complete it.
You can also contact your usual representative at Dash Company, who may be able to help you update your details.
The right to object to the use of your information
Where we rely on legitimate interests to process your personal information, you may have the right to object.
If you object, we will review your request and consider whether we have compelling legitimate grounds to continue processing your information. You have an absolute right to object to the use of your personal information for direct marketing.
The right to restrict how we use your information
In certain circumstances, you can ask us to restrict the use of your personal information, for example while we check whether information is accurate or consider an objection you have raised.
Where processing is restricted, we will handle your information in accordance with applicable legal requirements.
The right to have your information deleted
You can ask us to delete your personal information in certain circumstances, including where it is no longer necessary for the purpose for which it was collected.
This right is not absolute. We may need to retain some information where we have a legal obligation or another lawful reason to do so.
Other rights
Depending on the circumstances and the legal basis for processing, you may also have the right to receive certain information in a portable format or to withdraw consent where we rely on it.
How to make a request
If you would like to exercise any of your rights or ask a question about your personal information, please contact us:
- Email: contact@medicincorner.com
- Email: contact@medicincorner.com
Please tell us what you would like us to do, and we will explain any information we need to process your request. We will respond within the timescales required by law.
For more information about your data protection rights, you can visit the website of the UK Information Commissioner’s Office (ICO): https://ico.org.uk/.
7. Your right to complain
We hope that you will contact us first if you have any concerns about how we use your personal information, so that we have an opportunity to address them.
However, you also have the right to complain to the Information Commissioner’s Office, the UK’s data protection supervisory authority.
You can find information about how to contact the ICO and submit a complaint at:
https://ico.org.uk/make-a-complaint/
You do not have to contact us before making a complaint.
8. Keeping this policy up to date
We may update this Privacy Policy from time to time to reflect changes in our business, the way we use personal information or our legal obligations.
We will publish the latest version on our website and update the date of the most recent revision.
Last updated: 12/05/2022
Thank you for taking the time to read our Privacy Policy. We appreciate the trust you place in Dash Company and are committed to treating your personal information with care and respect.